Tool tag: confidence thresholds

AI for Customer Support: Deflection & Agent Assist

Answer support questions with an LLM grounded in your own docs — containment rate, the refusal path, and why agent assist ships before self-service.

AI for Support Ticket Triage: Classify & Route

Classify and route support tickets with an LLM — confidence thresholds, a human escalation path, and the eval set that tells you if it actually works.