Tool tag: classification

AI for Support Ticket Triage: Classify & Route

Classify and route support tickets with an LLM — confidence thresholds, a human escalation path, and the eval set that tells you if it actually works.

AI for Survey Analysis: Coding Open-Ended Responses

A defensible method for coding open-ended survey responses with AI: codebook, fixed-schema classification, and the agreement check most guides skip.